Servers are working badly

Record Game.age3Yrec (7.0 MB) ### :arrow_forward: GAME INFORMATION

  • BUILD #: ######
  • PLATFORM: Steam
  • OS: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:question: DESCRIBE THE ISSUE IN DETAIL (below). Limit to ONE issue per thread.

:arrow_forward: FREQUENCY OF ISSUE

:question: How often does the issue occur? CHOSE ONE; DELETE THE REST.

many times

:arrow_forward: REPRODUCTION STEPS

:question: List the DETAILED STEPS we can take to reproduce the issue… Be descriptive!

Here’s the steps to reproduce the issue:

  1. just play

:arrow_forward: EXPECTED RESULT

:question: What was supposed to happen if the bug you encountered were not present?
never losing a conection, it is problem of servers, my internet is perfectly good, i tested visiting some ebpages whgile the message was shown.

:arrow_forward: ACTUAL RESULT

:question: What actually happened (what went wrong) because of the issue you’re reporting?

not enjoy on playing aoe3 definitive edition, a 33 min game thrwon to trash.

many players experiment the same conections lost while internet conection is not lost, server conection is lost.

:arrow_forward: GAME FILES

:question: Include a OneDrive or Google Drive link to a SAVE GAME or REPLAY FILE (.aoe2record) of the match where you encountered the issue.

:arrow_forward: IMAGE & ATTACHMENTS

:question: Attach a relevant PICTURE (.jpg, .png, .gif), VIDEO (.mp4, YouTube), DXDIAG FILE (.txt), or CRASH/GAME LOGS (.aoe2record, .txt) below.

Hello! If you are continuing to experience connectivity issues, please reach out to our support team for assistance!

They will be able to provide troubleshooting steps to help you fix or diagnose the root of the problem, and hopefully get you back online and playing.

Thanks for the report, and good luck!

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