GAME INFORMATION
- Build: 101.101.39515.0 53288560
- Platform: Steam
- Operating System: Windows 10
- Gamertag:
ISSUE
Hello,
I’ve had this problem for a few months now, but only recently have I decided to find a fix for my issues. Here goes. Some of the settings I make are not saved, and I have to turn them back on every time I start the game (for example, extended tooltips from the in-game interface, or the grid to be always on, from the Game tab). In addition to that, looks like I lose all medals I get from campaigns/challenges. Mods/Icons I win from events seem to work though, and I can use everything I got. Not sure if that helps, but I noticed some errors in the log - looks like the game would not load my profile:
Loading player profile
Setting up hotkeys
[rlink - error] 2020/07/31 14:11:49.132 (UTC) Unknown presenceID entered
[rlink - error] 2020/07/31 14:11:58.245 (UTC) Unknown presenceID entered
Closing video
[rlink - error] 2020/07/31 14:12:19.858 (UTC) Unknown presenceID entered
Flushing pending telemetry events
Terminating Game normally
[rlink - error] 2020/07/31 14:12:27.886 (UTC) WorldwideItemService failed to load offline profile info because signedInventory profileID is invalid or defaultProfileInfo is invalid
[rlink - error] 2020/07/31 14:12:27.886 (UTC) WorldwideAccountService failed to load offline profile info after logging out
[rlink - error] 2020/07/31 14:12:27.892 (UTC) CallContext::SetComplete - ExtendedError -9 for AchievementSyncPlatformStatsAndAchievementAsync. Exception ID -1.
[rlink - error] 2020/07/31 14:12:27.892 (UTC) AchievementSyncPlatformStatsAndAchievementAsync - response was failure: -9 We are not connected
[rlink - error] 2020/07/31 14:12:32.002 (UTC) NetworkManagerInternal waited 5 seconds for async jobs to complete without success
[rlink - error] 2020/07/31 14:12:32.008 (UTC) CallContext::SetComplete - ExtendedError -9 for LogoutAsync. Exception ID -1.
[rlink - error] 2020/07/31 14:12:32.008 (UTC) LogoutAsync - response was failure: -9 We are not connected
[rlink - error] 2020/07/31 14:12:32.008 (UTC) WorldwideItemService failed to load offline profile info because signedInventory profileID is invalid or defaultProfileInfo is invalid
[rlink - error] 2020/07/31 14:12:32.008 (UTC) WorldwideAccountService failed to load offline profile info after logging out
[rlink - error] 2020/07/31 14:12:37.001 (UTC) NetworkManagerInternal waited 5 seconds for async jobs to complete without success
[rlink - error] 2020/07/31 14:12:37.051 (UTC) SockClose: socket 0/2420 failed to set linger (on,0); errno=10042 errstr='WSAENOPROTOOPT: The option is unknown or unsupported for the specified provider or socket (see SO_GROUP_PRIORITY limitations).'
I tried to find something similar in the forum, but I couldn’t. I also tried to reinstall the game, but that didn’t seem to work. Any additional suggestions you may have will be greatly appreciated.
REPRODUCTION STEPS
Here’s how to reproduce the issue:
- Start the game, go to Options, make changes, for example, enable extended tooltips, click confirm, then go back to the main screen.
- Start a campaign, for example, Marching and Fighting (The first tutorial campaign). Complete on any difficulty, say, hard. Get back to the campaign menu. The gold medal is there.
- Exit the game.
- Start the game again. Check Options. The extended tooltips are switched off. The gold medal from the campaign is also gone.
GAME FILES
N/A
IMAGE & ATTACHMENTS
2020.07.31-19.16.29.txt (9.7 KB)