Sometimes a ranked game won't stablish connection right after a match

:arrow_forward: GAME INFORMATION

  • BUILD #: 41855
  • PLATFORM: Steam
  • OS: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:question: DESCRIBE THE ISSUE IN DETAIL (below). Limit to ONE issue per thread.

Sometimes - but not everytime -, if you play a ranked game (1v1 or with a friend) and go search for another match, when the game finds a match and the “Establishing connection” (with the spinning loading wheel) panel shows up, it will take a very long time and then simply return an error (see image below) stating:

“Failed to join group. Unknown Error”

(OBS: I remember sometimes, instead of “Unknown Error”, it saying “Error: -4”, but since this issue is rare I can’t remember if it is on the same scenery or if it happens when inviting a friend to the ranked group.)

Any subsequent attempt of finding a match will have the same outcome until you close the game and reopen it (which fixes the issue).

:arrow_forward: FREQUENCY OF ISSUE

:question: How often does the issue occur? CHOSE ONE; DELETE THE REST.

  • Less than 25% of the time / matches I play (RARELY)

:arrow_forward: REPRODUCTION STEPS

:question: List the DETAILED STEPS we can take to reproduce the issue… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Launch the game
  2. Play a couple ranked matches
  3. Eventually, (un)luckily, one of the matches will fail as described above.

:arrow_forward: GAME FILES

:question: Include a OneDrive or Google Drive link to a SAVE GAME or REPLAY FILE (.aoe2record) of the match where you encountered the issue.

  • Does not apply.

:arrow_forward: IMAGE & ATTACHMENTS

:question: Attach a relevant PICTURE (.jpg, .png, .gif), VIDEO (.mp4, YouTube), DXDIAG FILE (.txt), or CRASH/GAME LOGS (.aoe2record, .txt) below.

The error image: