There are no DLCs installed for the game even though they are downloaded and installed (Graphics Pack included)

[PCM4st3r]

GAME INFORMATION

^{These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.}

• GAME BUILD #: 147949
• GAME PLATFORM: Microsoft Store
• OPERATING SYSTEM: Windows 10

ISSUE EXPERIENCED

I just formatted, installed the operating system, updated, and installed all the drivers to the latest version, but unfortunately, even though the DLCs are correctly downloaded in-game, they don’t appear as installed. This happens with any DLC, even the graphical ones.
I’ve tried moving the game, uninstalling and redownloading, verifying the integrity of the files, logging out of my Xbox and Microsoft Store account, etc., but I can’t seem to resolve the issue.

FREQUENCY OF ISSUE

^{How often does the issue occur? CHOSE ONE; DELETE THE REST!}

• 100% of the time / matches I play (ALWAYS)

REPRODUCTION STEPS

^{List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!}

Here’s the steps to reproduce the issue:

1. Start game
2. Go in to the main menu

EXPECTED RESULT

Playing with DLC

IMAGE

^{ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.}

[PCM4st3r]

Strangely enough, in skirmish I can play the civilizations from the DLC (Poles, Romans, Georgians, etc…) that I own.

[RuinPalmira]

thanks for pointing that out! I have the exact same issue! I’m also playing the PC Gamepass version. I purchased the full game time ago.

I also purchased DLCs Ilike Return of Rome and The Mountain Royals, etc. They show an arrow pointing down and when I click it the game tells me that I have to install said add-on in order to play it.

The DLC I don’t have shows a padlock icon, but the DLC I paid for can’t be played.

Still playing the rest of the campaigns but I really want to play the DLC I purchased.

The high res textures pack has the same problem. Uninstalling and reinstalling the game did nothing for me.

This is the game I play the most nowadays and it’s painful not having access to that content.

[ErmahgerdDurp]

I am also having this issue.

I’ve tried reinstalling the game, the Xbox PC App, resetting the Store and Xbox App, moving the game to a different drive…

[Naionet]

Same issue here.
Same screenshots.
But one more picture :

[Umetzu]

Im having the same issue. In the forums there are posts around march about dlc not recognized but it was fixed.

[donnapety]

hola, encontré la solución, tienes q desinstalar el juego y luego entrar en ms store, en tu cuenta luego en configuración, y desactivar permisos sin conexión. y luego reinstalar el juego,

[Naionet]

Thanks you.
Your solution is working.
Issue solved.

[Umetzu]

are the DLC showing under App add-ons now? compared to the screenshot you posted before

[PCM4st3r]

Unfortunately, it doesn’t work for me. The Microsoft Store insists on leaving it enabled. I go to Settings, disable the option, accept it, go to the Home screen, go back to Settings, and it’s enabled again.

[Umetzu]

The switch kept turning back on for me too, I had to enable offline play on a different pc, which automatically disabled it on my first PC. But it didn’t fix the dlc issue.

[PCM4st3r]

It’s amazing how Microsoft can make even the simplest things complicated.

[PCM4st3r]

I confirm, I finally found a way to leave offline disabled but unfortunately the problem persists, :(.

However I would say that it is pretty certain that the problem is somehow in the Microsoft Store/Xbox app

[Umetzu]

I found out a workaround

First install it on a different pc (I used the one with the option offline play enabled) and check if the dlc are loading correctly. (Also, make sure you install a free app from the store so that pc gets registered in your ms account)

Then replace the game and dlc folders in c:\xboxgame with the files from the other computer (you will need an powershell script to keep the original permissions of the replaced files) if Xbox app shows a message to repair or update the game it means the permissions are not correct.

Finally register the appmanifest.xml files, first the main game and then the dlcs.

[obaslan]

It has been three weeks and this bug still exists. I can’t play any of the DLC campaigns. I tried every possible solution mentioned in this thread.

[TexAg2]

Add me to the list. I have tried everythilng. Can’t figure it out. I can’t play any of my paid DLC.

[PCM4st3r]

I haven’t had the chance to try it yet as I don’t have a second PC to install the game on.

[Naionet]

Sorry for this late reply, Effectively, that’s has resolved my issue,
And I thought it was enough for others, but no. I have checked after did work around.
So I didn’t took a screenshot, I can’t bring a proof, but its worked…
…Until today, there was an update, I hold on hope this will not…
and disappointment, tears, crying, and Why this world is so cruel ??
… just kidding, about last thing I wrote.
This is a problem on their side, we have reported here, and we have to be patient…

[PCM4st3r]

Sorry, you just followed the instructions @donnapety or you also had to follow the workaround of @Umetzu ?

[afterworldcafe]

Same thing here. Chronicles, Return of Rome, and all expansions say I need them installed if I want to play. They are installed. It just started the other day, the same day the new update dropped.