There are no DLCs installed for the game even though they are downloaded and installed (Graphics Pack included)

Age of Empires II: DE II - Report a Bug
63

same here, bought from microsoft store. Only the main game without any DLC works.

1 Like
64

Same issue here, no DLC are recognized despite the purchase :downcast_face_with_sweat:

3 Likes
65

What is going on??? Any updates at all??

66

Same problem here, shame

2 Likes
67

the issue still persists. I want to play the game but I canā€™t, outside of the default content. I really want to play the Tamaraā€™s campaign.

the Xbox app got updated several times but the issue hasnā€™t been fixed. I didnā€™t uninstall and then reinstall the game, which is what the devs recommend, not to uninstall/reinstall the game.

2 Likes
68

Iā€™ve had the same issue since the patch. Iā€™m using the Xbox app/Microsoft store.

Has anyone here had this issue on steam? They claim this bug affects Steam as well but I have not heard of anyone having issues on Steam. Is this only for PC Xbox app users?

2 Likes
69

From what Iā€™ve seen, it seems like everyone is a Microsoft Store/Xbox Store user and the ā€œoffline appsā€ feature seems to be to blame.

70

Itā€™s a shame whatā€™s happening!
more than a month of the bug and still no solution.

3 Likes
71

I tried toggling the offline app feature. It stays on or off for me but doesnā€™t seem to affect the issue. I agree it looks like a licensing problem.

So are we PC Xbox store users such a small minority that Microsoft can ignore this for over three weeks? This is a Microsoft published game sold on the Microsoft storefront running on a Microsoft OS. That this is the only version of the game not working is outrageous.

Are we thinking refunds?

5 Likes
72

Itā€™s been approximately six weeks since this problem has remained unsolved, and it isnā€™t very comfortable. Iā€™ve had the Game Pass for a long time, primarily to play the Age of Empires saga, especially Age of Empires II: Definitive Edition. Last month, I paid for the subscription but was unable to play fully. Therefore, I decided to cancel my subscription and purchase the game on Steam. For me, it feels like wiping the slate clean.

3 Likes
73

I contacted Xbox support via chat and they showed me this page.

https://support.ageofempires.com/hc/en-us/articles/360049490811-Age-of-Empires-II-Definitive-Edition-Known-Issues-Solutions

At least we know theyā€™re aware of the problemā€¦

4 Likes
74

Here I am back to work now, everything working as it should

3 Likes
75

Finally:

General

  • Fixed an issue where Microsoft Store / Game Pass on PC failed to recognize installed DLC.
5 Likes
76

I can confirm the patch fixed things for me. Thanks to the devs for taking care of this.

If anyone from Microsoft is paying attention, I am moving on from the Microsoft Store. You may not care as you got my money regardless, but youā€™ll have to accept Steamā€™s 30% cut from here on in. I simply do not trust your storefront any more.

3 Likes
77

the update package working for me. finally.:folded_hands:t2:

2 Likes
78

Now itā€™s working again.

3 Likes
79
2 Likes
80

yup, itā€™s been fixed! Btw I pre-ordered Age of Empires II: DE - Chronicles: Alexander the Great already, now that everything is working.

1 Like
81

Good morning,
I noticed that the UHD graphics option at startup is always disabled and I have to enable it manually. I didnā€™t have this problem before opening this thread. Is this happening to you too?

1 Like
82

How do you get in contact via chat