Unable to sign into Multiplayer Services

:arrow_forward: GAME INFORMATION

  • BUILD #: 43210
  • PLATFORM: Steam / Microsoft Store
  • OS: Windows 10 / Windows 7 / Mac / Linux

:arrow_forward: ISSUE EXPERIENCED

:question: DESCRIBE THE ISSUE IN DETAIL (below). Limit to ONE issue per thread.

Here is the problem I’m experiencing…
Unable to sign into multiplayer services. Tried multiple times even restarted steam but it persists.

:arrow_forward: FREQUENCY OF ISSUE

:question: How often does the issue occur? CHOSE ONE; DELETE THE REST.

  • Less than 25% of the time / matches I play (RARELY)
  • 25% of the time / matches I play (SOMETIMES)
  • 50% of the time / matches I play (FREQUENTLY)
  • 100% of the time / matches I play (ALWAYS)
    Ever since i completed the first three challenges of winter fest event

:arrow_forward: IMAGE & ATTACHMENTS

:question: Attach a relevant PICTURE (.jpg, .png, .gif), VIDEO (.mp4, YouTube), DXDIAG FILE (.txt), or CRASH/GAME LOGS (.aoe2record, .txt) below.

Hey there @Juggernaut8704! Could you please reach out to our support team with this information? They will be better-equipped to handle technical issues, and can escalate the information to the development team in the event that they discover a larger issue.

Thank you, and best of luck!

I temporarily used some VPN (Atlanta US) and started the game and it seems to have fixed the issue. Turned off VPN and restarted the game and now my normal IP works as well.