Disconnect after few minutes playing multiplayer (Problem persists after update)

Kz0rViSioN · December 18, 2019, 8:09pm

You need to “press” reply to GMEvangelos post - and give him the system information he requires.

Go to his post, reply with:

What Network Hardware are you using?
What ISP do you use?
In what region are you connecting to the game?
Are you using a VPN?
Any other information about your networking that might help the team

If you do that you will help them and all of us out Its also intresting to note that the problem isnt concistent, it happens often - but not all the time! I’d say 50% of the games or so the disconnect happens.

CaptainO5k · December 18, 2019, 8:23pm

After having hope after the first two games not disconnecting, the third disconnected after the typical 4:30 minutes. Will post further details later

HillyKnave9266 · December 18, 2019, 9:28pm

There has been a hotfix. Is that it? Guys, are you still experiencing DC issues?

Pr054 · December 18, 2019, 9:52pm

been playing all day, no problems

GMEvangelos · December 18, 2019, 11:04pm

Thanks for the reports thus far! I’ve escalated all the information to the team! Keep it coming; the more information we can learn about this issue, the easier it will be to narrow down a cause. (If you feel comfortable sharing a copy of your dxdiag, as well, please feel free to attach it to your post!)

Thanks all!

PrezMoocow · December 19, 2019, 12:42am

Just tried to play my very first 2 ranked games. Both disconnects. One happened approximately 20 mins in (using ingame normal[1.7] time) the second happened 10 mins in.

Yes, “you have been disconnected from the network. Please check your connection and try again”. Even though the internet was working completely fine on my end throughout.
Really not sure how to check if this is right but "Intel® Ethernet Connection (2) I219-V
Xfinity Comcast
West US
No
I am using an ethernet bridge. I will be trying again using my wireless network and will report on any changes. I play other online games (World of Warcraft, League of legends) with no problems. Checked the stability of my connection, it’s very good.

Edit: Just tried again on WiFi… still disconnected. At the 36min mark this time. So far that’s 3 disconnects in 3 total ranked games. Will try a multipayer lobby game and see if I have any more luck.

Edit2: Tried reinstalling the game. Played 1 ranked game. Everything was smooth and then, just like before, it abruptly disconnected. 20 min mark this time. So far 4 total games played and 4 disconnects. RIP my ELO.

RockAsp1300500 · December 19, 2019, 1:49am

System Information

  Time of this report: 12/18/2019, 22:46:06
         Machine name: DESKTOP-0768932
           Machine Id: {72619225-233A-4721-966F-CCB56E45292B}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
             Language: Portuguese (Regional Setting: Portuguese)
  System Manufacturer: System manufacturer
         System Model: System Product Name
                 BIOS: BIOS Date: 04/19/18 20:12:41 Ver: 05.0000D (type: BIOS)
            Processor: AMD Ryzen 5 2400G with Radeon Vega Graphics     (8 CPUs), ~3.6GHz
               Memory: 8192MB RAM
  Available OS Memory: 7096MB RAM
            Page File: 6915MB used, 8885MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

Display Devices

       Card name: AMD Radeon(TM) RX Vega 11 Graphics
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x15DD)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_15DD&SUBSYS_876B1043&REV_C6
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4557 MB
Dedicated Memory: 1008 MB
Shared Memory: 3548 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.637695,0.333984), Green(0.308594,0.626953), Blue(0.153320,0.073242), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: 2D HD LG TV
Monitor Id: GSM59CA
Native Mode: 1366 x 768§ (59.790Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0346830.inf_amd64_f723e13ffb3b2652\B345901\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0346830.inf_amd64_f723e13ffb3b2652\B345901\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0346830.inf_amd64_f723e13ffb3b2652\B345901\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0346830.inf_amd64_f723e13ffb3b2652\B345901\amdxc64.dll
Driver File Version: 26.20.12028.0002 (English)
Driver Version: 26.20.12028.2
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 15/08/2019 21:00:00, 1975720 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-569D-11CF-F173-97897DC2D735}
Vendor ID: 0x1002
Device ID: 0x15DD
SubSys ID: 0x876B1043
Revision ID: 0x00C6
Driver Strong Name: oem32.inf:cb0ae414bd6ab0c7:ati2mtag_RavenAM4DS:26.20.12028.2:pci\ven_1002&dev_15dd&rev_c6
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 2
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
MPO Stretch: 16.000X - 0.250X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,420_OPAQUE
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.250X

RockAsp1300500 · December 19, 2019, 1:59am

Dae, cara… minhas configs são quase iguais às tuas. Depois das atualizações tu conseguiu jogar? Eu não consegui nada. Ah, também sou de SC.

Kz0rViSioN · December 19, 2019, 2:35am

I once again really want to thank the DE team for overlooking this major issue with MP game connectivity.

I wanted to recommend that this forum thread is pinned in the bug forum to -> "[Known Issue:]"

I also wanted to recommend to get this issue listed here on the official issue page: https://www.ageofempires.com/support/aoe2/aoe2-issues/

That will make the visibility of the issue more clear to people that wants to report it and avoid confusion about them believing there something wrong with their hardware.

Kind regards

HillyKnave9266 · December 19, 2019, 8:46am

DxDiag.txt (97.1 KB)

Here’s my DXDIAG.

Thanks again for the work,

Le Fog

RegentChair3088 · December 19, 2019, 1:58pm

Hi it has been quite frustrating playing multiplayer with my friend since I bought the game

Any error message text (if any). “You have been disconnected from the network. Please check your connection and try again”
What Network Hardware are you using? WAN Miniport (SSTP)
What ISP do you use? Philippine Long Distance Company Fibr
In what region are you connecting to the game? Southeast Asia
Are you using a VPN? Nope
Any other information about your networking that might help the team… N/A

Looking forward to a fix

Zetnus · December 20, 2019, 1:29am

This issue really sucks. I’ve had it since I joined a beta sometime in October. I’ve only played a single multiplayer game to completion in this entire time.
I suppose I’ll gather some technical data about my network hardware and post that. I’ve also got recorded games, but I assume you don’t need those.

StiffishWings82 · December 20, 2019, 2:07am

Same problem here. Devs are apparently ignoring it. Probably going to return the game on steam at this point. I have a 1gbit wired LAN connection. Also doesn’t work on wifi.

DaniloDiasD · December 20, 2019, 2:30am

Hello,

Any error message text (if any):

“You have been disconnected from the network. Please check your connection and try again”

What Network Hardware are you using?

Wi-fi 5GHz: Intel® Dual Band Wireless-AC 3165
Ethernet: Realtek PCIe GbE Family Controller
(the error occurs in any connection, wi-fi or network cable)

What ISP do you use?

NET Claro, Brazil

In what region are you connecting to the game?

Brazil, Minas Gerais, Belo Horizonte

Are you using a VPN?

No VPN
(connected to a VPN, no error occurs)

Any other information about your networking that might help the team…

Updated network drivers
240M internet

Kz0rViSioN · December 20, 2019, 4:30am

Hello - They are currently active in investigation the issue - Please look further upp to find GMEvangelos post.

In order to properly help all of the people suffering from the issue please Reply to GMEvangelos posts (higher up in this thread) with the current:

Any error message text (if any).
What Network Hardware are you using?
What ISP do you use?
In what region are you connecting to the game?
Are you using a VPN?
Any other information about your networking that might help the team…

CautiousTaz2 · December 20, 2019, 5:41am

The regular disconnect one
I’mplaying from a Dell laptop -> Intel® Dual Band Wireless-AC 3160 connected to a Docsis 3.0
What ISP do you use? Claro/NET
In what region are you connecting to the game? Brazil
Are you using a VPN? No
Any other information about your networking that might help the team… No regular problems. Recently we had a routing problem with csgo.

Tiico02 · December 20, 2019, 11:22am

Error: “You have been disconnected from network. Check your connection and try again.”
Network Adapter: TP-Link Gigabit PCI Express Adapter
ISP: NET/CLARO
Region: São Paulo/Brazil
VPN? No
Any info: I said earlier in this post (message 83) that is strange how this occurs even in the LAN match, playing by myself.

TactX6025 · December 20, 2019, 3:01pm

My internet service provider changed my modem, after this the problem was solved.

berlit · December 20, 2019, 6:13pm

“You have been disconnected from the network. Please check your connection and try again”
Network Hardware: by cable or wifi
ISP, Internet Service Provider? VOO, Belgium
Belgium.
No
No problems with others games

StoniestAtol362 · December 20, 2019, 9:17pm

Message: “You have been disconnected from the network. Please check your connection and try again”

```
Network Hardware: Wifi Router 
```
```
What ISP do you use? Voo, Belgium 
```

In what region are you connecting to the game? Belgium

```
Are you using a VPN? No 
```

Any other information about your networking that might help the team… No problems with internet in general