Disconnect after few minutes playing multiplayer (Problem persists after update)

  • Any error message text (if any).
    “You have been disconnected from the network. Please check your connection and try again”
  • What Network Hardware are you using?
    EasyBox Vodafone Wifi
  • What ISP do you use?
    Vodafone Germany 50MBITs
  • In what region are you connecting to the game?
    Germany
  • Are you using a VPN?
    No. But if I use mobile LTE to connect via my mobile phone I NEVER disconnect from games. But with WIFI I usually disconnect
  • I never have any issues with other games multiplayers (League of legends, voobly, AOE 2 HD), and I also don’t disconnect from Discord voice chat during the disconnection on AOE2DE

Nothing man yet, I tried several configurations and still being disconnected. Only thing that worked a while was Private VPN which gives 5 days free

71/5000

The problem really remains, I was lucky in the first match after the pet

First match after the update I didn’t disconnect it was wonderful kkkkkk

We have been playing for several weeks with few issues. Tonight we are crashing every game. Please fix. I love this game. It crashes in single player or multi player. Three of us don’t get the disconnect message; it just crashes to the desktop. One of our other team members gets the disconnect message. Please help. We would like to play lots over the holidays!!! Love this game, I have been playing since 1999. I personally never had issues prior to tonight. Denver, Colorado

Ally disconnected, then I disconnected maybe like 10 minutes later. Too bad.

Game also kept doing its pausing then speedup thing

~Just did a 2+ hour ludicrous 8 player game with no one crashing, yeah i dunno

Just played 2 games with no problems since the hotfix on december 20th (one of which was 45mins). But the next game disconnected after 6 mins of play. Same issue as before, see my previous comment on this thread for details.

Edit: I tried some unranked lobby games. Not a single disconnect (3 out of 3 games went perfectly fine, one of which was 300pop 6 players). So far it’s looking like I’m only having this problem in the ranked queue games.

The problem is 100% solved with me after my ISP changed the modem to a newer version. Before that I used 4G hotspot as a workaround.

These solutions did NOT work for me so they are probably a waste of your time:

  • Use cable instead of wireless (or the other way around)
  • Using a different network card
  • Playing on another PC
  • Changing power saving mode or other settings on your network card
  • Resetting your modem
  • Asking your ISP to reset the line or to change the frequency

Yea the game just randomly disconnects during multiplayer games

I think its only with ranked servers too

Still having similar issues, but now I can play for 20 minutes, maybe more…

So frustrating

I want my money back.

I am pissed because my drops count as losses and I wasn’t losing. In rated games

Same problem for me. After 5-8 minutes my game disconnects. I tried deactivating the firewall, but didnt help. I rarely manage to play a match until the end.

Allies dropping every game

Nothing has changed. Still the same problems. I think we won’t have Claus’ visit this year from devs.

What a ridiculous administration. That’s why this game went bankrupt with ESO and will go bankrupt again.

Guys, could you go on “Xbox live parameters” in your Windows parameters and check your “NAT type”? I have the following message: “Teredo is unable to qualify. It might prevent you to play online.”

I don’t know if it’s related but it might be. Could you guys check what you have there?

Never mind, I fixed the teredo issue and still have disconnect after a few minutes.

Suggestion for the dev:

In this thread: AoE2:DE Kills Network Adaptor they show that the disconnection problem looks to be caused by a light network adaptor crash. I don’t know anything about this topic so I don’t know how it comes and how you guys could fix it. But couldn’t you design the games so when you are disconnected, instead of losing right away, there’s a “waiting for reconnection” time?

I feel like it would solve a lot of issues… but again, I don’t know anything about this, so please tell me if i’m completely wrong =)

Kindly yours,

Le Fog.

Yes - I think also along these lines. It does seems that its most likley to be adapter related, and a mechanic to not “instantly” drop if you get disconnected or your line gets diserupted for a couple of seconds would be great. A “timeout” mechanic of lets say “60s” would solve this issue most likley =P I think it would also solve alot of other issues (lets say a player gets disconnected for 3-4 secs) etc. At the moment the games just drops you, which is sorta a downer. It makes it for a very “sensitive” game. A small issue, and UR OUT! =P