Enhanced Graphics (UHD) is not enabled and greyed out after latest update

:play_button: GAME INFORMATION

:backhand_index_pointing_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: Version 101.103.22566.0 (#153638)
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 11

:play_button: ISSUE EXPERIENCED

:backhand_index_pointing_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

After updating my game to the version mentioned above, graphics looked so bad.

I looked at the “Graphics” tab in game options & found out that the “Enhanced Graphics (UHD)” is unticked and greyed out.

I tried uninstalling the game and all DLCs and redownloading, still same issue.

:play_button: FREQUENCY OF ISSUE

:backhand_index_pointing_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:play_button: REPRODUCTION STEPS

:backhand_index_pointing_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Update game to Version 101.103.22566.0 (#153638)

:play_button: EXPECTED RESULT

:backhand_index_pointing_down: What was SUPPOSED to happen if the bug you encountered were not present?

I should be able to enable the “Enhanced Graphics (UHD)” Graphics option.

:play_button: IMAGE

:backhand_index_pointing_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:play_button: GAME FILES (SAVE / RECORDING)

:backhand_index_pointing_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

  • N/A
4 Likes

Will we ever get a response/fix here?

1 Like

Same issue here :

Not resolved yet.
Every games are affected, not only age of empires II definitive edition, all installed games from microsoft store, a problem with “offline mode enabled”. We are without response now.

4 Likes

I don’t have this problem with Age of Empires III.

Did you tried to uninstall an age of empires 3 dlc and re-install it ?

I tried them now and they seem to work

Was you on the main menu when you went to options? If you are in game, you cannot toggle this option. (It will be grayed out.)

I have the same issue. I’ve reinstalled the UHD addon but same result it’s still grey. Before the last patch i’ve always played with uhd graphics enabled since the beginning of DE so many years… Today it’s impossible to play in 4K resolution without the UHD graphics enabled it’s too small. Result: i’ve stopped to play in this state of shape.

3 Likes

same : i purshased the game in microsoft store

1 Like

Age of empires II DE? Because it still doesn’t work for me

Yes, that doesnt work

This is from main menu, doesnt work

1 Like