**Build: the last one (cannot launch the game anymore)
**Platform: Microsoft Store
**Operating System: Windows 10
**Gamertag: ducteel
Issue:
Hi everyone,
I experienced a strange problem this morning with game lauching after playing yesterday with no probleme all day long.
When I tried to start the game several hours ago, it first displayed me a window saying something like “unable to launch the game because the storage is unavailable” or something like that. Sadly, i cannot provide you a screenshot because after trying to start the game 3 times this window simply disappeared as well as my game from the “App and features” menu !
After that I just tried to launch the microsoft store to solve the problem. AOE II Definitive Edition is still considered “downloaded” by the store (cf. screenshot) but when I click on “Install”, nothing happens and no matter how many times I try.
So I am just stuck with a game that is not considered installed by Windows 10 and that I cannot install via the Microsoft Store.
Tried doing the update from MS Store last night and it wouldn’t work. Uninstalled the game and now it wont let me reinstall. Says that I only have 1gb of graphics and I know have 4gb. Updated everything uninstalled graphics drives and reinstalled. MS just wont let me me reinstall. Also have this through Xbox Game Pass.
Try to install AOE 2 definitive edition, still not working.
When I click “install” and then I choose deestination of installation and click again install, still not working and appears the same button of “install”, not working anything.!
Same problem here! I wasn’t able to run the game today. It said “game is offline”. I’ve tried to install it again, but the Install button in MS does nothing!
I have already did all sort of debug steps i’ve seen (reset MS, updates, restarts, etc.)
I have the same issue. I ran it last weekend and am halfway in on Saladin. Today when I tried to run it, it said it was ‘offline’. Now I cannot see it installed at all. So I cannot reinstall it. I cannot deinstall it and I sure as ■■■■ cannot install it… Come on guys fix this!
I’ve been playing since March. I click the icon on my computer to load the game today and I get an error message (I don’t remember what it was). I restarted my computer and the game icon disappeared from my desktop and I can’t find it anywhere on my PC. I go to the Microsoft store to reinstall and when I click to download I just get a spinning wheel.
Was the game updated recently? It now says on the game home screen in the store under the game requirements that I need more video memory to install. I have been playing since March and never had a problem so I’m confused.
Same problem here. Was working fine, no issues, just stopped working with some error that flashed up for a second, tried EVERYTHING and it wont install anymore, just flashes on downloading in the store for a microsecond then stops, no errors or log, event viewer does not show anything, tried reinstall store, reset store, sfc, dism, update nvidia drivers, removed av, repair store, reinstall all store apps, deleted directories from windows app, login/logout, left leg in, left leg out, just refuses to install again.
Bit more information, it might be helpful to others with same problem.
This started when gaming services updated to 2.41.10001.0 earlier in the week. For some reason Gaming Services now installs the game instead of normal windows store install.
If I remove Gaming Services and re-install, it just stuck without completing. I had to manually remove the directory associated with the game (C:\Program Files\WindowsApps\Microsoft.MSPhoenix_101.101.36906.0_x64__8wekyb3d8bbwe), fighting the permissions all the way, I had to take ownership, then delete, remove gaming services and reboot. Store would not start, so I had to fix the acl’s on directory “C:\Program Files\WindowsApps”.
I then did a “wsreset”, then installed gaming services, it then re-downloads gaming services AND the game. When this completes I was able to launch and it finish the install, but I lost all my saved games, not the end of the world, but very annoying to have to jump through a million hoops.
It does log information on what it is doing but if there are errors like in original state, its not clear from the logs what the problem is and why it wouldn’t install, this is in the depths of event logs under “Applications and Service Logs/Microsoft/Windows/Store/Operational”.
my game is gone, just gone when i started my computer.
tried to reïnstall via my xbox.
nothing.
i’m really disappointed in this game, probably the worst in the series.
i feel cheated.
first, i couldn’t enter any of the maps.
now this.
i’m gonna try again and after that i am a gonner.
Just started my computer. Result: the game i bought is gone. Try to reinstall via windows store. Result: nothing.
Please return the thing i bought!
In other words: where is my game?
And make sure i can install my game (which i paid for) where ever i want on my computer.
I too have the same problem as you. Game went offline, then opened MS Store, it was updating up stuck, then re-opened MS Store and asked to reinstall, clicked reinstall and the entire game was gone. Then when I start to click “install” nothing happens, except under Updates Available it shows there’s AOE DE, but when I click download again nothing happens. Tried to follow along what you did but not able to find a MSPhoenix folder, can you explain a bit in details how you got it to work again? I also tried uninstalling Gaming Services app through powershell, downloading again from app store but still can’t download AOE II DE.
Just got the same problem, stuck at 281.4 MB when trying to install. It happened to a friend’s account at the same time. All other games in the Xbox pass store install without problems.
Exact same issue as others have detailed. AOE2DE worked fine prior to release of recent update. Attempt to update resulted in complete uninstall of AOE2 from PC. Multiple attempts to reinstall got stuck at 281.4mb download.
Initial attempt to download stuck at 289.8mb (8.35mb for Gaming Services and 281.4mb for AOE2DE download)
Tried manual reinstall of Gaming Services after Microsoft Store reset
Launch powershell as an administrator and enter “get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers”
In the same powershell window, enter “start ms-windows-store://pdp/?productid=9MWPM2CQNLHN”
Attempt to install just AOE2DE after Gaming services installed gets stuck again at 281.4mb.
(see screenshot)
Eventually all attempts error out with a generic code: 0x800704C6 which say’s it’s connection related. Tried different internet connection and no difference. Tried a completely fresh install of Windows and no difference. Seems to be some issue with Microsoft Store as friends using AOE2 Steam version aren’t having the same issue.
Any assistance would be appreciated as completely unable to use.
I managed to fix this by VPN’ing to a server well outside my region (I connected to Seattle, FWIW), then trying again.
I did a few things beforehand (most listed above) but none worked. I thought it was strange that everyone who was having the issue were getting stuck at the same point, and that most other people were fine. Also, the people local to me were having the same issue. I figured this may an issue with a corrupted mirror, and so VPN’d to another, and it worked!
Hey thanks for the the reply. Switched VPN (Frankfurt, Germany region) and no issues downloading via Microsoft Store. Pretty crazy their mirror verification system didn’t pick up on this automatically!
