Locked “Kichiro” skin for Japanese Explorer

:arrow_forward: GAME INFORMATION

  • GAME BUILD #: 29985
  • OPERATING SYSTEM: Windows 11

:arrow_forward: ISSUE EXPERIENCED

I completed all the challenges in the “Ageiversary Event”. I have unlocked the “Kichiro” skin for a Japanese Explorer, but cannot use it - it is locked to select it.

:lock: Build 40 Farms, Fields, Mill or Rice Paddies in any amount of Skirmish or Multiplayer matches.
:brick: Hero Skin Unlock – Kichiro

:arrow_forward: FREQUENCY OF ISSUE

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

  1. Complete Day 10 during the Ageiversary Event
  2. Have the skin locked for Japanese Explorer “Kichiro”

:arrow_forward: EXPECTED RESULT

It could be a bug in unlocking the content of that Day 10.

:arrow_forward: IMAGE


:arrow_forward: GAME FILES (SAVE / RECORDING)


I’m still waiting for help :pray:

I do have the skin unlocked, and i can use it, hard to say whats causing it to stay locked, my theory is the confirmation you unlocked it didn’t come through when it should

I have it the second time. I had the same problem before during the Chinese event.

Is already after this Event. “Kichiro” skin is still locked for me…

@Breadalus not sure if this was seen, just giving a stamp

Please help me :pleading_face: :pray:

I need this skin to playing Japanese civ.

I’ve been waiting for help on this for over a month now…

@Breadalus Please help this person here :slight_smile:

@MUTYLATOR5553 Please provide the following informations :

Hey @MUTYLATOR5553 - this should be fixed now! Could you please check and let me know? :cowboy_hat_face:

1 Like

Yeah. It’s fixed.

Thanks for help :heart:


So, this is happening to me too. But not only for Kichiro, I’ve lost many heroes skins:

I had all of them, and completed all the challenges and bought the skin pack. I hope I can get them back, if you need some files or my id let me know.

Hello! We’d need your user ID number which is the string of numbers on your save data folder located here: C:\Users\<user>\Games\Age of Empires 3 DE. You can send that to me directly if you don’t want to post here.

1 Like

Hey sorry I am a new player, can someone tell me how to unlock Kichiro explorer? I want to change my Japanese explorer for online games but I am unable to do so.

It’s from an old event. You have to hope they either release a new skin pack or re-release him through the new monthly skin challenges.