Random Crashes

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 101.102.9814.0 (#75350) 10347837
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
My game crashed today two times in 4 matches. There were no prior lags. It does not seem to be a connection issue cause I do not drop out of discord.
edit: it happened in unranked mp matches

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 50% of the time / matches I play (FREQUENTLY)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. play a match… edit: unranked mp

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
not crashing

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

1 Like
2

Thanks for your report @Aragorn949.
We are already tracking this issue :slight_smile:

3

is this ranked? or in normal lobbies? also if its against human or against AI do you know?

1 Like
5

Thx for the response.

6

Ah missed that. I was playing unranked mp matches. Can’t say if it happens in single player.

1 Like
7

I have this too, but I emcounter it every match. Its unplayable and it tilts me out.

1 Like
8

Yeah, cant really play any mp matches at the moment.

9

Not the kind of bug I would let stay in. And it’s been weeks since people started havint it.

1 Like
10

Have you tried reinstalling the game?
I am now reinstalling but my hopes aren’t high.

11

Reinstalling didn’t help. The game crashed after 15 min in first match…

3 Likes
12

Having the same issue!

2 Likes
13

I’ve been kicking form queue and get punishment (30 min) for nothing. Don’t f@cin say you are tracking issue, go and finally fix this shit!!!

3 Likes
14

Here are my MDMP files.

AoE2DESteam-75350-2023.02.06-11.23.51.mdmp (431.2 KB)
AoE2DESteam-75350-2023.02.06-17.46.48.mdmp (438.9 KB)
AoE2DESteam-75350-2023.02.06-20.45.57.mdmp (427.3 KB)
AoE2DESteam-75350-2023.02.07-19.13.05.mdmp (438.7 KB)

15

@Felizon89 heres mine, couple more crashes.

AoE2DESteam-75350-2023.02.08-17.53.55.mdmp (310.0 KB)
AoE2DESteam-75350-2023.02.07-21.13.37.mdmp (155.1 KB)
AoE2DESteam-75350-2023.02.07-14.32.25.mdmp (305.9 KB)
AoE2DESteam-75350-2023.02.05-22.13.55.mdmp (307.6 KB)

1 Like
16

Having the same issue!
40%~50% drop the game
no help when reinstall
cant matching the game when use the Enhanced Logging Build Beta

3 Likes
17

Thank you again, I attached your files to the ticket :slight_smile:

18

Unfortunately reinstalling the game doesn’t solve the issue :frowning:

19

Perhaps you could tell us WHEN the issue will be solved. It’s been over a week since people started reporting these crashes thanks to the new update, and the game is completely unplayable.

3 Likes
20

It also happens in single player. I’ve just played a match against the AI and the game crashed within 10 min.
The game is absolutly unplayable for me and also for others. Please fix this.

AoE2DESteam-75350-2023.02.10-15.13.32.mdmp (439.9 KB)

3 Likes
21

I have the same issue in unranked, ranked and even main menu + specs. No lags but since update 31.01. I have 50% crash of games (game is closing with no error)

3 Likes