Major UI Bug, can't move, can't do anything except watch the game

:arrow_forward: GAME INFORMATION

  • BUILD #: 101.101.4087400
  • PLATFORM: microsoft store
  • OS: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:question: DESCRIBE THE ISSUE IN DETAIL (below). Limit to ONE issue per thread.

In the middle of the game the UI, and the game will become completely un-interactable. I can’t move the screen, I cant click on units, I can’t select anything with the keyboard. nothing. However, the game continues to play, and I can see, and hear everything going on.

:arrow_forward: FREQUENCY OF ISSUE

:question: How often does the issue occur? CHOSE ONE; DELETE THE REST.

  • Less than 25% of the time / matches I play (RARELY)

:arrow_forward: REPRODUCTION STEPS

:question: List the DETAILED STEPS we can take to reproduce the issue… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Play a multiplayer game.

:arrow_forward: IMAGE & ATTACHMENTS

:question: Attach a relevant PICTURE (.jpg, .png, .gif), VIDEO (.mp4, YouTube), DXDIAG FILE (.txt), or CRASH/GAME LOGS (.aoe2record, .txt) below.


This has been a recurring thing for half a year soon now…



Existing threads:

1 Like

This happens to me occasionally too, and I literally can’t even alt+f4 or use the task manager to end the application, I have to restart my entire system. I have no idea what even triggers it, if I did I’d make sure to avoid doing it every time.


I have had this in the past, it was solved due to window file or game file corruptions from a BSOD. if you have had few bsod it could be the cause. I had to restore to previous image and reinstall the game.