Troubleshooting for AoEDE Crashing on match launch

#1

The previous thread was a mess of multiple issues and it was getting very confusing. This new thread is ONLY for troubleshooting for the crash that occurs once you attempt to begin a campaign. (see video below to make sure this is the right thread for you)

After much back and forth between myself and Ryan from Forgotten Empires (AoEDE developers) we concluded that this particular crash is caused by the antivirus/firewall program. The reason that AoEDE didn’t add itself to your firewalls exception list is because Microsoft Store folders and files are “protected” with an additional layer of security that requires a fair amount of tweaking to get past. Your firewall software was not granted permission to access the AoEDE files to add them to the exception list.

Luckily I have a solution. I’ll try to go into as much detail as I can. Please let me know if I’ve missed any steps.

First off, make sure you are logged in as the system admin.

Open up your hard drive directory and find the folder called “WindowsApps”.
Try to open the folder (you cant - there’s that extra layer of security, care of microsoft)
You should get an error saying you don’t have permission to view/modify/open that folder

Right click the folder
Click on Properties
Click on the Security tab
Click the Advanced button
The “advanced security settings for WindowsApps” window will pop up.
The “owner” should say “system” - we need to change this.
Click on Change
Select User or Group pops up
Click on the Advanced button
Click on the Find Now button
Scroll down to find your username
Click OK
Click Ok again
You should now be back on the “Advanced Security Settings For WindowsApps” window
Click Apply
Then under the Permission Entries list, find your username.
If it’s there, edit the permissions to give yourself full control
If it’s not there, Click the Add button, Click Select A Principal, Advanced, Find Now, find your username, OK, OK, then give yourself full control. OK. Save/Apply.

You should now be able to open the WindowsApps folder.

Next will be a folder called “Microsoft.MSDallas_1.0.5095.2_x64__8wekyb3d8bbwe” (or similar). Open that. Lastly, find the AoEDE.exe file. As with the WindowsApps folder, it is protected (care of microsoft). You’ll need to follow the same process as before to be able to have full control of the file.

Once done, you should be able to open your firewall program, navigate to the AoEDE.exe file and add it to your exception list - Like it should have been when the game was installed (thanks again Microsoft).

This is what I did and it worked for me. It’s worked for all my friends and for some of you online. I don’t know that this will work for everyone. But it’s half past midnight here and I couldn’t go to bed without trying to help some of you guys out.

Jake

Chat won't work and jam the game
Cannot play due to problems with another running process
#2

Thanks for your help. I managed to get my game running following your earlier post. I have similar setup to you. Well done. :slight_smile: :slight_smile: :slight_smile:

#3

I have the same issue. I dont understand the solution. Can you post pictures of the process?

I bought the game today and when try to start a Campaign or a game it turns off.

#4

The game is already allowed in Windows firewall,

#5

I gave AoEDE in the folder all permissions as explained, but i still cannot open it…

#6

Hi there
I did try to follow all instructions given but at the stage where you mentioned

You should now be back on the “Advanced Security Settings For WindowsApps” window
Click Apply
Then under the Permission Entries list, find your username.
If it’s there, edit the permissions to give yourself full control
If it’s not there, Click the Add button, Click Select A Principal, Advanced, Find Now, find your username, OK, OK, then give yourself full control. OK. Save/Apply.

at the end of this I got a lot of boxes popping up saying that it could not be completed, tried to go through the lot of the boxes but am not sure now if I broke my computer.

Is there not an easier way to get the game to download and install so that I can play it.
Would rather not have to delete Trend Micro.

Thanks in advance.

#7

I final got it working, it was My antivirus Program Trend Micro causing it the crash. With assistance from Trend Micro it started working. I think they add WindowsApps to the exception list. So there is no need to delete Trend Micro. My recommendation if your having trouble to contact Trend Micro who will fix the issues online for you.

#8

I followed all these steps however my ‘WindowsApps’ folder is empty and has no security so I have no idea why it crashes as soon as I attempt to start any type of game mode

#9

Ok ive done all i can, security apps, reinstalls etc, still same issue everytime, as soon as i press play it crashes and reverts back to windows store, was really wanting to play this :frowning:

#10

Since I cannot overwrite succesfully the permission to access the AoEDE, I tried to just deactivate the firewall, but this hasnt helped either.

Please, can someone tell me if there is another way to succesfully start a match with this game?

#11

For anyone still having issues launching or crashing after following the steps on the support page ( https://www.ageofempires.com/support ), we want to hear from you! Please report your issue using the steps found at: https://www.ageofempires.com/support#report

We are working hard to diagnose the underlying issues. Thank you to everyone who has posted additional information and/or workarounds in the meantime!

#12

So I followed jxp1374 advice worked perfectly. I have windows 10 and micro anti virus software. I had to open micro. Click Settings, go to Exceptions list, CLick Add, Browse to where Windows Apps. Add to exceptions list.
Game now works perfectly

#13

I have Windows 10 however the “WindowsApps” folder is non existent on my laptop! I have searched everywhere for it and yes I have ticked the “reveal hidden item” box. It is extremely frustrating as it is the the solutions relating to this folder are the last ones I have to try. My other half managed to get his to work using the trend micro solution however its kind of hard to make the solutions work when your missing a main ingredient. Help please!

#14

My game crashes on match launch.
Followed given instructions but still not working.
Issued report on feb 28th… waiting for an answer :’(

#15

@Matar O Morir: I have the same problem… I contacted them again with e-mail and they said, they did not get any e-mail from me…

Now after a lot of frustacion, they said to dend the problem to the dev team.

#16

My game still problem…Help me fix :((

#17

I had the same problem. I was able to fix it by deactivating my antivirus before launching the game.

#18

In comodo you can add a running process to the exceptions ( much easier to do):

1 have AV screen on standby
2 start AOEDE ( goto menu screen)
3 go to your AntiVirus software ( with Alt-Tab or windows key)
4 add the AoEDE.exe to your exceptions ( now a running proces)
5 save the settings

If your AV has the option to add a running process to the exception list, then this should work for you as well.

#19

I use AV of Window
I dont add the AoEDE.exe to exclusions, system say : “You dont have permission to open this file”

#20

did you do it as mentioned here and choosing “Process”:
https://support.microsoft.com/en-nz/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus