🐞 Known Issues: Age of Empires 3: DE Live Release!

Here is a list of Known Issues we are tracking since encountering them during the closed beta. We will update this list as we discover new bugs, address issues, and prepare an official tracking page on the Age of Empires support site.

——— KNOWN ISSUES ———

:beetle: When using mods, lobbies that do not share the exact same mods will not be displayed.

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  • STATUS: We are aware of this issue
  • DETAILS: Matches should not be filtered when running mods, but will not appear at the moment if running mods that are not (also) being used in the game lobby.
  • WORKAROUND: Disable your mods to see all available game lobbies.

:beetle: CRASH! When loading the Silk Road or Lrg Silk Road map with at least 1 AI player.

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  • STATUS: A fix is in the works.
  • DETAILS: When the AI captures a Trading Post and then makes a plan to upgrade it on the Silk Road or Lrg Silk Road map, the game will crash.
  • WORKAROUND: Avoid playing the Silk Road or Lrg Silk Road maps against an AI player for the time.

:beetle: “Mod changes require a restart of the game before playing online.” Error

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  • STATUS: We are aware of this issue.
  • DETAILS: If you have mods installed, you will receive a message that says mod changes require a restart.
  • WORKAROUND: Quitting the game and relaunching fixes that, though installing any new mods will prompt you with the message again.

:beetle: Leaderboard does not display Page 2.

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  • STATUS: We are aware of this issue.
  • DETAILS: When visiting the leaderboard the first page shows players 1-51 then by pressing the >> button it goes to page 3 instead 2.
  • WORKAROUND: None at this time.

:beetle: Completing the “Pirates!” mission moves to the Asian Dynasties campaign.

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  • STATUS: We are aware of this issue.
  • DETAILS: Players report that it jumps to the last Indian campaign.
  • WORKAROUND: None at this time.

:beetle: The game suffers from an FPS drop when playing 4v4 using the ‘Fast’ speed.

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  • STATUS: We are aware of this issue.
  • DETAILS: 4v4 is possible, but has issues when playing on the ‘Fast’ speed setting.
  • WORKAROUND: It is recommended that you play at the ‘Normal’ speed unit this can be addressed.

:beetle: Art of War missions do not display/play localized text or VO.

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  • STATUS: We are aware of this issue.
  • WORKAROUND: None at this time.

:beetle: Chat rooms may appear empty in the chat browser even when others are present.

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  • STATUS: We are aware of this issue.
  • WORKAROUND: None at this time.

:beetle: Game volume and sounds may be inconsistent.

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  • STATUS: We are aware of this issue.
  • WORKAROUND: None at this time.

:beetle: In rare circumstances, players may receive a 'Connection Lost, Exiting Game" message joining a ranked game in a party.

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  • STATUS: We are aware of this issue.
  • WORKAROUND: None at this time.

:beetle: Online Lobbies appear in the Lobby Browser after toggling ‘Multiplayer’ to ‘LAN’.

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  • STATUS: We are aware of this issue.
  • WORKAROUND: None at this time.

:beetle: After adding a card to a deck, removing an upgrade card will instead remove the card next to it.

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  • STATUS: We are aware of this issue.
  • WORKAROUND: None at this time.

:beetle: Cannot copy another player’s deck(s) when playing as the same civilization.

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  • STATUS: We are aware of this issue.
  • WORKAROUND: None at this time.
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:beetle: Game defaults to English language when the game region is set to Chinese.

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  • STATUS: Fixed in Hotfix 1.
  • WORKAROUND: You can manually change the language in-game, though some of the Chinese localization may be incomplete. We are also investigating this issue.

:beetle: HUD disappears when clicking “View Map” on the statistics screen after a game has ended.

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  • STATUS: Fixed in Update 3552
  • DETAILS: Pressing the button causes the UI to disappear permanently.
  • WORKAROUND: It is recommended that you avoid the “View Map” button on the stats screen. If you accidentally click it, you will need to ALT+F4 to close and re-launch the game.

:beetle: Scrolling in the lobby browser returns the user to the top of the page.

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  • STATUS: Fixed in Update 3552
  • WORKAROUND: None at this time.

:beetle: Reporting a Lobby prevents the player from interacting with the report UI.

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  • STATUS: Fixed in Update 3552
  • DETAILS: You will not be able to interact with the report menu.
  • WORKAROUND: You can restore access by ALT+Tabbing out of the game then clicking back in, at which point you will be able to interact with the UI and submit a report. If that doesn’t work, you can contact the Age of Empires support site to report users.

:beetle: Selection box can cause performance issues in certain languages.

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  • STATUS: Fixed in Update 5208
  • DETAILS: Players have specifically noted the issue in Simplified Chinese, but we are investigating the issue for all non-English languages.
  • WORKAROUND: Set the game to English, for the time.

:beetle: Issues with several cutscenes not playing.

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  • THREAD: In-game cinematic stuck
  • STATUS: Fixed in Update 5208
  • DETAILS: Players have mentioned the following cutscenes getting stuck:
    • “Reunion”
    • “Headed West”
    • “Back to Florida”
  • WORKAROUND: None at this time.

:beetle: Cannot re-bind camera movement to other keys.

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:beetle: Livestock rallies to the Town Center.

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  • STATUS: Fixed in Update 5208
  • DETAILS: This is a side-effect of the change which allows villagers to move on to collecting resources as soon as they finish constructing the Town Center. It appears to affect Sheep, Goats, and Yaks.
  • WORKAROUND: None at this time.

:beetle: “File transfer failed. Please ensure free disk space before retrying.” message when starting a multiplayer match even when enough disk space is available.

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  • STATUS: Fixed in Hotfix 6847
    WORKAROUND: None at this time
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